Refund & Payment Policy
Effective Date: September 5, 2026
Cyber Synap Score offers digital cybersecurity assessments, reports, recommendations, and related features.
Digital Purchases
Paid Cyber Synap Score features may be made available immediately after payment is successfully completed.
Because access to digital content and reports may be granted immediately, purchases are generally non-refundable once paid access has been successfully delivered.
Refund Requests
We will review reasonable refund requests in situations including:
- Duplicate charges
- A technical failure that prevents access to a purchased product or feature
- An incorrect charge caused by a system error
- Circumstances where a refund is required by applicable law
Refund requests should normally be submitted within 7 days of purchase.
Requests may be sent to:
Please include the email address associated with your Cyber Synap Score account and enough information for us to locate the transaction.
Do not send full credit card numbers or card security codes by email.
Refund Decisions
Refund requests are evaluated individually.
Approval of a refund in one situation does not guarantee that refunds will be approved in other situations.
Nothing in this policy limits any consumer rights that cannot legally be waived.
Payment Processing
Payments are processed through third-party payment providers, currently Stripe.
Cyber Synap Score does not intentionally store full payment card numbers or card security codes.
Approved refunds may take several business days to appear depending on the payment provider and the user's financial institution.
Contact
Payment or refund questions may be sent to: